1. General
This is a Legal Agreement between DeskXpand & Customers covering customer’s purchase and use of Products developed by DeskXpand. It is assumed that on purchasing the product, the customer acknowledges the understated terms & conditions of this agreement. The customer will lose all the rights to use the product automatically on breaching of this agreement. Under these circumstances the customer must cease using it and terminate all copies and derivatives of the product at customer’s disposal.
2. License
2.1 General MattersThe customer gets a license on purchasing the product, which will be valid until the customer instal stops using the product or DeskXpand revokes this license because of the customer's inability to adhere to any of its terms & conditions.
A license sold does not contain the ownership of any original works, part of it, or any documentation or derivative works of the product. Editing of license documents in any other way but through Administrator Control Panel User Interface will lead to cancellation of license, client’s deprivation of right for a refund, product update, and in product’s incorrect operation. DeskXpand doesn’t hold any accountability for any business or personal data loss or harm caused to the site in the event of license functionality editing attempts.
2.2 Licence RegistrationDeskXpand provides a Single Installation License for its products. Although, a license for One test instance is provided with a single installation license. All Product instances where the product is used should have a specific license through registering at DeskXpand. For registration of the license the customer needs to provide the domain name of the live site and also the development host (if any). Registration of license is compulsory, as the activation would not validate on a customer's instance without registration.
3. Copyright
Any illegal copying, leasing, renting, sublicensing, conveying, developing any derivative works, or divulging of modification source codes in any way, transferring of product to other platforms and CMS without prior written approval from DeskXpand is restricted.
Evidence of copyright infringement include, but not restricted to, similar code pattern and structures and containing similar product source code, design and layout.
Customer is not authorized to terminate the original DeskXpand copyright inscription from the source code of the product. Customers cannot modify the source code.
If found that the product is used breaching the above terms of use, DeskXpand is authorized to suspend the license, suggesting to the customer on what actions should be taken to resolve the issue. If in case a severe or repetitive violation is found where advice has been ignored, DeskXpand is authorized to revoke the license of the product.
The files and source codes are owned by DeskXpand and are subject to Indian Copyright Act along with international copyright treaty provisions. DeskXpand retains title and ownership of the product and all enhancements, customization and updates of the product.
4. Installation
DeskXpand provides free installation for all products.
5. Product Support Policy
For Purchases made with monthly subscription:DeskXpand offers support for troubleshooting, from the purchase date, for every extension legally purchased on www.deskxpand.com. Please note that the support period will expire after the cancellation of the subscription.
Without any additional charge, the support team will offer all required written consultation requested, for use and operation of the extension or any issues therewith to the customers, within the above-stated period of time.
Along with every purchase made on www.deskxpand.com, we will provide support for product installation, configuration and one-time free product training for up to 2 hours. Any additional support may be chargeable depending on the nature of the support requirement which will be at the discretion of DeskXpand support team.
The support team may ignore any requests that do not adhere to the present conditions.
6. Service Level Agreement
DeskXpand will provide support services via support tickets system on the product’s pages Monday - Friday 10:00 AM - 12:00 PM | 1:30 PM - 5:30 PM.
7. Product Updates
DeskXpand will inform the customers through email about the release of a new update of the purchased extension/product.
All updates can be used only as a replacement of an earlier purchased product, not as a separate copy of a product. All the products purchased from www.deskxpand.com will include lifetime free updates until the subscription is cancelled.
DeskXpand reserves the right to determine which product to update and when. DeskXpand also reserves the right to discontinue any product.
8. Refunds
You shall refer to our Refund Policy to know more about your eligibility and criteria for the product refund. To receive the refund, you shall need to submit a request containing your Transaction ID
For monthly or annual subscription based products, the payments are made in advance for the services to be rendered. In such instances, the customer can cancel the subscription at any point of time to stop using the services.
DeskXpand considers its product refunded when the money has been withdrawn from its account. If no notification of non-acceptance has been received from the client within 10 bank days, the product is considered to be refunded. The customer is obliged to uninstall the product prior to requesting the refund and terminate all its copies and derivatives within the 5 bank days starting from the day of initiation of the money refund process.
DeskXpand is not responsible for any damages neither with Framework running, nor with business margins or information occurring because of enforced manual deleting of refunded products or its derivatives.
9. Confidentiality
Each party agrees that it shall not disclose any information about the customers, trade secrets, methods, processes etc. or any other confidential, business or financial information of the other party, which it comes to know during the course of its performance of this agreement to any third party, without the prior written consent of such other party. This obligation shall survive the termination of this agreement or license.
10. Privacy and Your Consent to Share Data with Us
You may refer to our Privacy Policy as applicable from 25th May 2018. By agreeing to our License Agreement, you are agreeing to our Privacy Policy.
11. Disclaimer of Responsibility
DeskXpand products are stand-alone solutions and they require framework installation with their respective license.
DeskXpand does not guarantee for its product to perform correctly on any Framework solution, whether modified or not.
DeskXpand is not liable for damages or incorrect running of the Products, occurred due to installation or utilizing of modules.
DeskXpand does not hold any accountability for content of a site on which the product is installed. Complaints of any third party may lead to license suspension or revocation if the matter is not resolved. DeskXpand holds the right to suspend the license and offer both parties time for settlement or advice.
DeskXpand is not responsible to customers or any third party for any damages that include, but not restricted to, loss of business or business profits, loss of business information due to using DeskXpand products.
By accepting this license agreement the customer acknowledges to use the product at own risk and is entirely responsible for any damage to own computer system or data.
12. Changes in Terms
DeskXpand reserves the right to amend or modify these agreement terms at any time. It is the responsibility of the customer to inquire about any changes made to the present agreement.