Angeline Somers
Conquest Care and Support Agency Ltd,
The Perks of Help desk Software for Schools
Not having streamlined support processes in place can be time-intensive. Your staff members have to follow repetitive procedures which drain them. Here’s how DeskXpand help desk for education helps you smoothly do your job!
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Interact Across Channels
Students & parents want to interact via multiple support channels. Get various channels; be it email or social media platforms, under one roof. Gain better visibility & context.
Reply to Queries 20% Faster
Eliminate challenges in managing queries to deliver quick replies. Prioritize, collaborate and respond to queries. No query slips your notice even when your institute sees a surge in queries.
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Organize All Documentation
Be proactive in providing answers by making information easily accessible for staff members. Build an intuitive and structured knowledge base for internal and external purposes.
Enhanced Student Satisfaction
Automate repetitive tasks like assigning tickets, query filtering, etc. That way, provide timely help to engage with students on the spot for enrollment.
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Quality & Security, Uncompromised
We work with a quality-driven approach and a firm focus on all security practices. Industry-standard certifications keep us accountable to the stated promise!
Many Channels, Connected Support Experience
Live Chat
Set up a live chat on your website. As students or parents browse your website, they’ll likely have many questions. Give answers to them at that very moment. Such instant gratification is what truly delivers delightful experiences! Plus, you can always make the chat availability status clear. This helps your audience know if the response will be instant or at a later time.
Social Media
Finding yourself in a tricky spot of wanting a social media presence but being overwhelmed by having to respond to hundreds of query messages? Now, convert queries from platforms, including Facebook, Instagram, and WhatsApp, into support tickets with help desk for education! Respond to and solve complaints from within the helpdesk!
Omnichannel
Bring multiple channels under one unified interface with help desk software for schools. It will truly reduce the load off your staff members’ shoulders! They’ll have essential student information and past interactions visible in a single place. That makes it extremely easy for them to provide quick and personalized responses with the help of a help desk for schools.
A Well-Structured Help desk to Handle Queries
One Page Ticketing
Gone are the days when you had to switch from one screen to another to respond to support queries. DeskXpand’s one-page help desk for education smoothens the entire workflow. What do we mean by that? Handle everything from ticket assigning to replies using the ticketing system for schools! Ticket management was never this easy!
SLA
Set service level agreements; a time-based target or deadline for your staff members. Help them prioritize what incoming queries should be answered first. Send notifications to ensure they do not miss a deadline. Ultimately, get a step closer to providing timely help to students!
Satisfaction Survey
Evaluate the overall customer support experience by collecting feedback. With a help desk software for schools, create satisfaction survey forms and send them to your audience after query resolution. This will help you know if students are getting the information they need. With detailed survey reports, gain insights into how you can improve.
See DeskXpand in Action for Your Organization
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Make the Most of Self-service with Help desk for Education
Self-Service Portal
Build a self-service portal that students and parents can access at any hour. In case of any questions, they can refer to knowledge base articles from help desk for education. And still, if they require to raise a query, they can do so from the portal.
Internal Knowledge Base
Give educators and staff members of your institute access to knowledge base articles with help desk for education. They can self-help to get information about curriculum, certifications, institute policy & news, etc. With standard documentation in place, they will not have to spend hours looking for relevant information or asking others. This reduces the overall response time and enhances student satisfaction!
Operate Support Operations Efficiently
Dashboard
The dashboard gives at-a-glance visibility of crucial metrics of the entire help desk in real time. Admin or supervisors can track support performance and identify bottlenecks to make data-driven decisions. Your staff members get insights into how their day looks and what queries demand their immediate attention.
Automation
Do you spend a lot of time manually assigning queries about admissions, the application process, scholarships, etc., to staff members? With automation functionalities, streamline your ticketing workflow, and reduce manual efforts. It all begins by setting automation rules which run on every incoming ticket. You can categorize & prioritize tickets and route them to the concerned team member. They, on the other hand, will be kept updated via notifications!
Ticket Scenarios
Actions performed to move a ticket to the next level are often repetitive. For instance, manually assign admission-related queries to a particular staff member. Alternatively, create a scenario called ‘admission procedure.’ Every time a query is raised, just execute the scenario! It gets tagged and assigned without any manual effort. That way, stay efficient, and respond in less time!
We Prioritize Quality & Security
GDPR Compliance
It is vital to keep sensitive data protected. We comply with norms like GDPR (an EU-wide privacy and data protection law) to mitigate risks. It means that any data that DeskXpand’s help desk for education collects is consent driven.
ISO Certified
DeskXpand is a help desk software for education from an ISO 27001 certified company – Biztech Consulting and Solutions. We strive to protect your data from loss or unauthorized access by adhering to international standards.
Private Instance
Each business has its own unique brand identity. With DeskXpand, help desk for education you get a private instance as per your needs. Customize the help desk software for schools to match your branding. Deliver a more consistent experience to your customers.
Help Desk Software For Education is Perfect for
We help companies with customer support operations. That’s it. The industry, the company size; doesn’t matter!
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Sales
It enables a smooth communication with customers. Combines all the customer queries in a single interface from email, chats, social media, etc.
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Support
Enables instant, advanced, and accurate customer support that amplify the number of happy customers.
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Marketing
Helps manage internal campaign tasks, cross rteam communication, ticket management for incoming queries.
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HR
It tracks, manages, and lets you respond to employee inquiries, issues, and questions from a helpdesk for seamless internal communication.
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Operations
Makes customer query management, project & task management, cross team communications easy with a help desk portal.
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IT
Enables fast query escalation by converting IT queries into tickets from any channels for improve IT support internally and externally.
Talk With Your Support Genie!
Fine-tune student experiences with DeskXpand help desk software for schools. Share your requirements with us, and we’d love to show you a demo tailored to your needs!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC,
