Angeline Somers
Conquest Care and Support Agency Ltd,
A Quick Glimpse into How DeskXpand Can Help You
When it comes to enabling agents to carry out activities, you need both flexibility and security. DeskXpand’s custom roles and permissions functionality assists you with the same (even as your support team grows!).
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4 Pre-defined Agent Roles in DeskXpand
DeskXpand comes with four types of roles – admin, account admin, supervisor, and agent. Further, edit these roles by adding agent name, selecting or deselecting permissions for them, and such.
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Different Types of Permissions
When it comes to protecting your company and customers’ sensitive data, DeskXpand takes extra precautions. It enables you to grant permissions to agents for activities related to tickets, admin control, customer data, etc.
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Create Custom Roles as Per Your Business Needs
As your company grows, it is likely that you outgrow the core roles. With DeskXpand, create unlimited custom roles. As per your need, Clearly Determine Ticket Scope
add agents, customize permissions, and more. -
Clearly Determine Ticket Scope
Ticket scope lets you define what tickets and information agents can view and access. In DeskXpand help desk software, you can choose between levels of access like restricted, group-level, and global access.
Commit to a More Secure and Robust Helpdesk. Start Your Trial Today!
Make it easy to assign your support teams’ roles, and define permissions with DeskXpand. Control what kind of action each agent can carry out. Get started with the best-in-class help desk software by signing up for a personalized demo!
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC,
