A milestone day for us today!
We are happy to announce that DeskXpand – helpdesk + live chat solution is now live on the Shopify marketplace.
The best part? You can now provide faster and more contextual responses to customer queries with access to their Shopify order history within the tickets.
An easy-to-use, affordable, and one of the most compatible customer support software – DeskXpand will lift up your support operations to increase your loyal customers, and repeat business that eventually adds up to a profitable business.
From tackling late responses to offering support on every channel out there, DeskXpand has everything you need. Check out all the DeskXpand features in the Shopify App Store and take one step towards offering quality customer support. Let your customer service be your unique brand identity!
DeskXpand is a customer support software that helps businesses revolutionize and streamline their support efforts. By launching an app that easily integrates with Shopify stores to elevate customer support, we have made it easy for businesses of all sizes to access it.
“DeskXpand app is one more example of how much it has evolved over the years. With its help, we aim to enable businesses to offer exceptional customer support. Not only enterprises but businesses of all sizes can now benefit with the help of the DeskXpand app. It will change the way businesses offer customer support,” said the founder & CEO of DeskXpand, Maulik Shah. Further, he added, “SMBs that found it hard to offer quality support will now be able to create effective strategies because of DeskXpand. When it comes to eCommerce, features like omnichannel support, analytics, self-service, etc. play a huge role in simplifying the support and getting desired results, and with DeskXpand, we are trying to bridge that gap.”
Our app includes a 14-day first trial, which offers all the features that can help Shopify eCommerce stores to transform their support.
Let’s see what features the DeskXpand app will offer in order to help Shopify eCommerce stores elevate their support:
One-page Ticketing:
One-page ticketing feature gathers all the tickets in one place to effectively track and monitor customer queries. It ensures that no query goes unanswered.
Self-service:
Empower your customers with self-service options such as a knowledge base, FAQs, video tutorials, etc. It allows them to solve their own queries, which is beneficial, especially when your agents are not around.
Live Chat:
Customers want businesses to offer them a live chat option so that they can get real-time solutions. It is also one of the most convenient ways to reach out to the service department.
Omnichannel Support:
With the help of omnichannel support, eCommerce businesses can offer 360-degree support to their customers and enhance their experience.
Analytics:
Knowing customers’ history will always pan out in your favor if you run an ecommerce business. With the help of analytics, eCommerce businesses can get insights into their customer’s data and personalize their offering.
This is not it; the DeskXpand app also has many more features that can help Shopify eCommerce stores to offer quality customer support.
[H3] About DeskXpand
DeskXpand is a customer support software, first launched in 2021. Since then, it has been successful in transforming customer support for many businesses, from enterprises to startups. We created it by considering businesses’ requirements to help them elevate their support efforts. We offer a 14-day free trial before you opt for a paid version. Apart from all the benefits that businesses get with the help of DeskXpand, one major benefit of choosing it is that it is a cost-effective customer support software, making it the most suitable solution for businesses of all sizes.
