Angeline Somers
Conquest Care and Support Agency Ltd,
A Sneak Peek into What All Is Possible with DeskXpand!
Custom fields are little yet such a powerful feature that can completely change the way you handle support. With DeskXpand, it becomes easy to get the information you need! Here’s what you can do with custom fields.
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Have Essential Data at Hand
With DeskXpand, the possibilities are endless. You can store any kind of information in various types of fields. It includes text input, a drop-down menu with a list of options, a check-box, and so much more.
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Give Agents Better Context
Custom fields help you ask appropriate questions to capture necessary details upon initial contact. It further helps agents provide relevant answers to customer questions.
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Set Ticket Properties
DeskXpand offers a bunch of ticket properties, including type, status, priority, agent, tags, and such. This makes it super easy for you to filter out information when you need it.
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Define Behavior of Each Field
Behavior indicates if users can or must enter a value. DeskXpand lets you set the behavior to make a field mandatory as well as determine each user’s (agents and customers) access.
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Track Performance of Each Field
Find out what fields are getting filled up by maximum users and what fields users avoid. That will give more insights into how you can collect information.
Get Started with DeskXpand Today!
Creating custom fields in forms was never easier! See for yourself how DeskXpand can help you by taking a personalized demo! Empower your agents to provide the most fitting solution to customer queries with the right data in place.
#happyclient
I like the ease of using the DeskXpand and the social media integration. And the feedback feature that the dashboard could integrate into the website is excellent.
-Tristen
Xander LLC,
