Angeline Somers
Conquest Care and Support Agency Ltd,
What is DeskXpand?
DeskXpand is an end-to-end helpdesk management software built to help businesses of all sizes. With its help, businesses can streamline customer engagement and enhance operational efficiencies. DeskXpand takes the redundancy out of routine tasks and focuses on growing business through response customer support. It is a perfect helpdesk software for B2C and B2B organizations for multichannel lead generation. DeskXpand has a robust user interface and is also power-packed with an exceptional combination of features, making it the best helpdesk management software out in the market.
Unlock the Advantages with DeskXpand
DeskXpand empowers businesses to provide timely and personalized assistance to the customer. It equips the support team with an abundance of helpful features that streamline the support process.
Canned Responses
Turn your support agents into support ninjas, as they can respond 25% faster to support tickets with canned responses and enhance customer satisfaction.
Automations
Automation saves upto 30% of your agent’s time and helps them to focus more on solving complex issues, resulting in improved productivity.
Knowledge Base
Empower your customers to solve their queries by themselves with the strength of a knowledge base and reduce the flow of incoming customer queries by 30%.
Ease of UI
An intuitive user interface improves the support agent’s performance upto 20% by enabling effortless navigation. It ensures a seamless support journey for all parties involved.
Amplify Your Productivity with DeskXpand
With the power-packed feature of DeskXpand, enhance your customer experience by leaving upto their expectations and solving their tickets in a jiffy.
Ticketing
Gather all the incoming customer queries in one place, to help agents save time and avoid the hassle of going back and forth all the time.
Multiple incoming channels
Meet customers where they are with a 360-degree solution to tackle customer queries from every customer-preferred platform – be it email, chat, social media, or phone.
Child ticketing
Resolving customer queries made easy by parent-child ticketing. Your agents can just split a complex query into smaller sub-tickets to achieve effective and faster resolution.
Canned responses
Make your support lightning fast by simplifying customer support with the magic of pre-defined and customizable replies for the most frequently raised queries.
Ticket analytics
Get valuable insights into support operations by tracking metrics like response times, ticket volume, etc. to optimize the workflows and enhance service quality.
Knowledge Base
Let your customers be in the driving seat and find the solution for their issues independently with the help of efficient knowledge base articles, video tutorials, FAQs, etc.
Custom Branding
The custom branding feature personalizes the self-service portal to align it seamlessly with your brand identity. From logos to color schemes, it creates an immersive customer experience.
Categories and Folders
Knowledge base articles are divided into categories and folders so that the customers can easily navigate and find timely solutions on their own without any difficulty.
Rule-Based Automation
Before getting published, the newly created article goes through the review process, that ensures the article consists of all the updated and necessary information.
Search
To make the customer’s life easy, a search bar is embedded in the knowledge base so that customers can directly search for their query and find the exact answers within seconds.
Automations
Get rid of manual tasks and streamline customer support with helpdesk software automation, enhancing efficiency and response times.
Ticket creation rules
Optimize support workflows with tailored helpdesk ticket creation rules, ensuring tickets are routed to the right teams for quick resolution.
Time based rules
With the helpdesk automation, you can automate the ticket deletion process. Delete the tickets just by keeping the status as closed/completed.
Execute scenarios
You no longer have to go through the hassle of manually filling out every ticket field. Instead, just create scenarios and execute them to save time.
SLAs
Meet customer expectations effortlessly with SLA, guaranteeing timely responses and resolution for exceptional customer service.
More features
DeskXpand is built to elevate operational efficiency; hence, it is packed with never-ending unique features that help support teams to work faster and more efficiently.
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Tasks
Enable support teams to plan, assign, and track tasks to ensure seamless workflow and enhanced productivity.
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Live chat
Interact with customers in real-time and offer them instant resolutions, creating long-term relationships.
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Custom fields
Allow support teams to create custom fields for each helpdesk module, depending on your requirements.
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Roles
Define the access level of admins, executives, etc. by creating custom profiles to reduce the risk of data theft.
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Business hours
Manage inquiries within designated business hours using helpdesk, ensuring timely and consistent support.
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User groups
Promote collaboration by organizing customer service agents into groups using helpdesk software.
Industries we cater
DeskXpand is a versatile helpdesk software that caters to the needs of businesses of all sizes. Its adaptable features hold the power to revolutionize the operational efficiency of businesses.
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Retail & eCommerce
Get insights into valuable data such as customers’ purchase history, and provide personalized assistance. Also, effectively manage large volumes of tickets without any difficulty.
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IT & software
Streamlines technical support by efficiently managing and categorizing complex IT issues. And empowers your IT teams to deliver top-notch service and maintain high-quality operations efficiency.
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Insurance
Help your customers with efficient claims processing, policy inquiries, etc., and deliver a great experience. Also, create customized forms to capture specific customer details.
Try DeskXpand Today!
Ready-to-run interface, no credit card required, with a simple setup! Yes, it is that easy to start your trial with us!
